Privacy Policy
Last Updated: October 19, 2026
1. Introduction
Welcome to Univera.
Univera is a Korea-based service helping foreigners navigate unfamiliar systems and everyday situations through AI-powered assistance, practical guidance, communication support, and human-assisted services.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable laws, including the Personal Information Protection Act of the Republic of Korea (PIPA).
This Privacy Policy explains what information Univera collects, why it is processed, how it may be shared, how long it is retained, and the rights available to users.
It applies to Univera's website, web application, Uni Chat, Call Uni, live translation features, Partner Pass, subscriptions, and human-assisted services.
2. Information We Collect
The information processed depends on the services and features used.
2.1 Account and Contact Information
When users register, contact Univera, or request services, we may collect:
Name;
Email address;
Telephone number;
KakaoTalk ID;
Social media account information voluntarily provided;
Account identifiers and authentication-related information;
Communication preferences; and
Other information reasonably necessary to administer an account or requested service.
Not all information is required for every service.
2.2 Human-Assisted Service Information
When users request General Guidance, Communication Proxy, Accompaniment, or related assistance, we may process:
Descriptions of the user's situation;
Appointment details;
Relevant organization or provider information;
Contact and scheduling information;
Documents or photographs voluntarily submitted;
Communications relating to the request; and
Other information reasonably necessary to perform the requested service.
Some requests may involve sensitive personal information. Users should provide only the information necessary for the relevant purpose.
2.3 Uni Chat Interaction Data
When users interact with Uni Chat, we may process:
Text messages and questions;
AI-generated responses;
Uploaded images and photographs;
Text extracted or interpreted from images;
Voice input and speech transcriptions;
Audio generated for spoken responses;
Conversation context;
Information retrieved through supported data sources; and
Technical information necessary to operate the service.
This processing may occur for both registered users and guests.
Guest users are not required to provide account registration information solely to access publicly available Uni Chat features.
However, guest interactions may still involve personal information contained in submitted content or associated technical data.
2.4 Call Uni and Live Translation Data
When users access Call Uni or live translation features, Univera may process:
Live camera footages
Spoken audio;
Speech transcriptions;
Translated text;
AI-generated spoken responses;
Conversation context;
Selected languages;
Session-related technical information; and
Other information necessary to provide the requested functionality.
Real-time processing does not necessarily mean that information is never temporarily stored.
Whether audio, transcripts, or related records are retained beyond the active session depends on the implemented feature and applicable retention arrangements.
Users should avoid including unnecessary sensitive information in voice conversations.
2.5 Subscription, Payment, and Partner Pass Information
When users purchase or access paid or restricted services, Univera may process:
Account identifiers;
Purchased products or services;
Subscription status;
Payment transaction references;
Billing history;
Communication Credit balances;
Partner Pass eligibility and activation status;
Entitlement validity and access records; and
Information necessary to administer refunds, cancellations, and customer support.
Payments may be processed by external payment providers.
Univera does not require users to provide complete payment-card information directly to Uni Chat.
2.6 Technical and Website Usage Information
When users access Univera's websites or applications, certain information may be processed automatically, including:
IP address;
Browser and device information;
Operating system;
Session identifiers;
Cookies and similar technologies;
Access timestamps;
Error and security logs; and
Website or application usage information.
The information actually collected depends on the technologies enabled.
3. Purposes of Processing
Univera processes personal information for the following purposes, where supported by an applicable legal basis:
3.1 Providing Requested Services
This includes:
Responding to inquiries;
Operating Uni Chat;
Processing uploaded images;
Transcribing voice input;
Generating spoken responses;
Providing Call Uni;
Performing live translation;
Retrieving relevant information;
Coordinating human-assisted services; and
Communicating with relevant third parties when authorized.
3.2 Account, Membership, and Entitlement Administration
This includes:
Creating and maintaining accounts;
Authenticating users;
Managing Communication Credits;
Administering Univera Plus;
Verifying Partner Pass eligibility;
Processing purchases and cancellations; and
Providing customer support.
3.3 Security and Reliability
This includes:
Preventing unauthorized access;
Detecting fraud and misuse;
Investigating technical failures;
Maintaining service availability;
Protecting user information; and
Complying with applicable legal obligations.
3.4 Service Evaluation and Operational Improvement
Univera may process information necessary for routine service administration, troubleshooting, security, and the fulfillment of user requests.
Using identifiable Uni interaction data for optional AI improvement or model training is treated separately from processing necessary to deliver the requested service.
Where separate consent is required for an additional purpose, Univera will obtain that consent before undertaking the processing.
4. Optional AI Improvement and Model Training
Univera may offer users the opportunity to voluntarily participate in improving Uni through their interaction data.
Subject to separate, informed consent and applicable law, eligible interaction data may be used for activities such as:
Evaluating response accuracy;
Identifying recurring errors;
Improving the reliability of information retrieval;
Evaluating translation quality;
Improving conversation handling;
Testing new AI capabilities;
Preparing appropriately controlled evaluation or development datasets; and
Training or fine-tuning AI models where expressly included in the consent.
Optional AI improvement consent is not required to use Uni Chat or other services otherwise available to the user.
Declining optional consent will not, by itself, restrict access to ordinary Uni Chat functionality.
Acceptance of Univera's Terms of Service does not automatically constitute consent to optional AI improvement processing.
The separate consent notice will specify the applicable data categories, purposes, retention arrangements, recipients, and withdrawal procedure.
Univera will not represent that user interactions are used to train its own AI models unless that processing is actually implemented and appropriately disclosed.
5. Sensitive Personal Information
Users may interact with Univera concerning healthcare, legal issues, housing, immigration, finances, or other personal matters.
These interactions may involve information subject to additional legal protections.
Univera requests that users avoid submitting sensitive personal information unless reasonably necessary for the requested service.
Where applicable law requires separate consent or another specific legal basis for processing sensitive information, Univera will comply with that requirement.
Optional AI improvement consent will not automatically override additional legal requirements applicable to sensitive information.
Univera should apply appropriate restrictions to the use of sensitive information in AI improvement datasets.
6. Information About Other People
Users may submit images, recordings, documents, or communications involving other individuals.
Users should ensure they have the necessary authorization or other lawful basis before submitting another person's information.
This is particularly important when using live translation, recording conversations, uploading identity documents, or sharing confidential communications.
Univera may restrict or decline processing where it identifies material privacy, safety, or legal concerns.
7. Guest Sessions and Conversation History
Uni Chat may be available without account registration.
For guest users, conversation continuity may be maintained within the same browser session.
This may allow a conversation to remain visible after refreshing the page or navigating away and returning within the session.
Browser-session storage and server-side data retention are separate matters.
Closing a browser tab or ending a guest session does not necessarily establish that all related data has been deleted from Univera's systems or those of its processors.
Guest users may have limited ability to recover conversation history after the session ends.
The actual retention and deletion arrangements for guest interaction data will be disclosed once the relevant functionality is implemented.
8. Cookies, Local Storage, and Analytics
Univera may use cookies, browser storage, and similar technologies to:
Maintain sessions;
Support account authentication;
Preserve guest conversation continuity;
Remember user preferences;
Maintain application functionality;
Protect against abuse;
Diagnose technical issues; and
Understand website usage.
Third-party platforms, including website hosting and analytics providers, may process technical information in connection with their services.
Users may manage certain cookies and storage through browser settings.
Disabling necessary browser storage may affect account sessions, guest conversation continuity, or other application features.
Where applicable law requires consent for particular tracking or analytics technologies, Univera will obtain it.
9. Disclosure to Third Parties
Univera does not sell personal information.
Personal information may be disclosed to third parties where necessary and lawful, including:
Organizations contacted through Communication Proxy;
Providers involved in Accompaniment;
Institutions or businesses identified in a user's request;
Payment providers;
Other recipients expressly authorized by the user; and
Authorities where disclosure is legally required.
Univera will limit disclosures to information reasonably necessary for the applicable purpose.
Third-party disclosure for service delivery is distinct from outsourcing personal-information processing to technology providers.
Where required, Univera will provide separate notice or obtain consent for disclosure.
10. Service Providers and Outsourced Processing
Univera may use external technology and operational service providers for:
Website hosting;
Application hosting;
Database storage;
Authentication;
AI model inference;
Speech recognition;
Speech generation;
Image processing;
Payment processing;
Email communications;
Analytics; and
Security and infrastructure operations.
Such providers may process information on Univera's behalf or under their own applicable legal responsibilities.
Univera will maintain and disclose the information required by applicable law concerning outsourced processing, including relevant provider identities and processing functions.
11. Overseas Processing and Transfers
Some technology providers used by Univera may operate infrastructure outside the Republic of Korea.
As a result, personal information may be processed, stored, or transferred internationally where supported by an applicable legal basis.
Where required by Korean law, Univera will disclose the relevant recipient, destination country, purpose, categories of information, transfer method, timing, retention arrangements, and other legally required information.
Univera will implement the required safeguards and consent or notification procedures for applicable international transfers.
12. Data Retention
Univera retains personal information only for the period necessary for its lawful purposes, subject to applicable legal requirements.
Different retention periods may apply to:
Account information;
Customer inquiries;
Human-assisted service records;
Guest Uni conversations;
Registered-user conversations;
Uploaded photographs;
Voice recordings;
Speech transcriptions;
Payment and transaction records;
Partner Pass records;
Security logs; and
Optional AI improvement datasets.
Where retention is required by law, the applicable records may be retained for the required period.
Where processing is based on optional consent, the applicable retention period and withdrawal consequences will be disclosed in the consent notice.
13. Deletion and Disposal
When personal information is no longer required for its lawful purpose, or when deletion is otherwise required, Univera will take appropriate steps to delete or dispose of it.
Electronic information will be deleted using methods appropriate to the system and the nature of the data.
Physical records, where applicable, will be securely destroyed.
Where information must be retained under applicable law, Univera will restrict its use as required.
Deletion requests may be subject to lawful retention obligations and technical limitations that are explained to the affected user where applicable.
14. Withdrawal of Optional Consent
Users who provide optional consent for AI improvement may withdraw that consent through the method made available by Univera.
Withdrawal will stop further processing based solely on the withdrawn consent, subject to applicable law.
Where information has already been lawfully processed, deletion or reversal of completed processing may be subject to legal and technical considerations.
Univera will disclose the practical effects of withdrawal, including the treatment of previously collected data and any completed model training, before implementing optional AI improvement processing.
Guest users will be provided with an appropriate mechanism to exercise applicable consent rights.
15. Data Security
Univera takes reasonable administrative, technical, and organizational measures to protect personal information.
Depending on the systems involved, these measures may include:
Access restrictions;
Authentication controls;
Appropriate encryption;
Secure transmission;
Separation of user permissions;
Monitoring of unauthorized activity;
Security maintenance; and
Procedures for responding to incidents.
While Univera will exercise its best due diligence in maintaining the security of user data, no electronic system can be guaranteed to be completely secure.
Univera will respond to personal-information incidents in accordance with applicable law, including required notifications or reports.
16. User Rights
Subject to applicable law, users may have rights to:
Request access to personal information;
Request correction of inaccurate information;
Request deletion;
Request suspension of certain processing;
Withdraw consent where applicable; and
Exercise other rights provided under relevant privacy legislation.
Univera may request information reasonably necessary to verify the requester's identity or authority.
Guest users may need to provide sufficient information to help Univera identify the relevant data without exposing another person's information.
Univera will respond in accordance with applicable legal requirements.
17. Age Eligibility and Minors
Users must be at least 14 years old to independently access Uni and accept the applicable service terms.
Users under 14 may access Univera's AI-powered services only where Univera has implemented an appropriate process for obtaining and verifying consent from a legal representative, as required by applicable law.
Users under 19 should use appropriate care when relying on AI-generated information and should seek assistance from a parent, guardian, qualified professional, or relevant authority when making consequential decisions.
Univera may implement age-appropriate safeguards and restrict access to certain features where reasonably necessary to comply with applicable law or protect users.
Where applicable, separate consent is required for optional AI improvement activities.
18. Third-Party Websites and Services
Univera's website and application may contain links to external websites, institutions, providers, or services.
Those third parties may operate under their own privacy policies and terms.
Univera is not responsible for independent third-party privacy practices beyond its legal responsibilities.
Users should review the applicable policies before providing information directly to third parties.
19. Changes to This Privacy Policy
Univera may revise this Privacy Policy to reflect changes in services, technology, legal requirements, or operational practices.
Updates will be published with a revised Last Updated date.
Where applicable law requires advance notice, additional disclosures, or separate consent, Univera will follow the required procedures.
A policy update does not automatically authorize a new processing purpose that legally requires separate consent.
20. Privacy Contact and Responsible Operator
For questions, complaints, access requests, correction requests, deletion requests, or consent withdrawal, please contact Univera through its website or infouniverakr@gmail.com.
Additional business and privacy contact information will be published as required by applicable law.