Privacy Policy

Last Updated: May 2026

Introduction

Welcome to Univera.

Univera is a Korea-based support service that helps foreigners navigate unfamiliar or challenging situations in Korea through translation assistance, accompaniment services, communication support, and related assistance.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect information that you voluntarily provide when contacting us, including:

  • Name

  • Email address

  • Phone number

  • KakaoTalk ID

  • Social media account information

  • Details regarding your support request

  • Any information you choose to share when communicating with Univera

We may also collect certain website usage information through cookies and analytics tools.

How We Use Your Information

We use information collected for purposes including:

  • Responding to inquiries

  • Coordinating support services

  • Communicating with users

  • Scheduling appointments or accompaniment services

  • Improving our website and services

  • Understanding user needs and feedback

  • Maintaining records of communications

Sharing of Information

Univera does not sell personal information.

We may share information only when reasonably necessary to provide requested services, including coordination with support providers involved in assisting you.

We may also disclose information when required by applicable law or legal process.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality

  • Understand website traffic and usage patterns

  • Enhance user experience

Third-party services such as Squarespace or analytics providers may also use cookies in accordance with their own privacy policies.

Users may control cookies through their browser settings.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services

  • Respond to inquiries

  • Maintain business records

  • Comply with legal obligations

When information is no longer needed, we will take reasonable steps to delete or securely dispose of it.

Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw consent where applicable

Requests may be submitted using the contact information below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

Users should review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Univera
Email: djounivera@gmail.com